Here’s a step-by-step guide to troubleshooting Windows installation on educational networks:

Preparation

• Check the network configuration: Ensure that your educational network has a stable and secure connection.

• Verify the DNS settings: Confirm that DNS (Domain Name System) is functioning correctly by checking the IP address of the network’s DHCP server.

• Ensure the domain controller is online: Verify that the Active Directory Domain Controller (ADDC) is up and running.

Troubleshooting Steps

• Check for connectivity issues:

* Ensure that the Windows installation media (USB drive or CD/DVD) is properly connected to the network.

* If using a USB drive, try booting from another device on the network to confirm connectivity.

• Verify the network settings:

* Check the Network and Sharing Center to ensure that the Ethernet connection is enabled and configured correctly.

* Verify that the IP address is set correctly in the Windows installation media (USB drive or CD/DVD).

• Check for DNS resolution issues:

* Use a public DNS server like Google Public DNS or OpenDNS to resolve any DNS-related issues.

* Check if the DNS settings are configured on the network devices, such as routers and firewalls.

• Verify the installation media integrity:

* Ensure that the Windows installation media is not corrupted or damaged.

* Try booting from a different device on the network (if possible) to rule out any hardware issues.

• Check for updates and patches:

* Verify that all necessary updates and patches have been applied to the domain controller and network devices.

* Ensure that the Windows installation media is up-to-date with the latest security patches.

Advanced Troubleshooting

• Use the Command Prompt (cmd.exe):

* Open a command prompt on a Windows 10 or Windows Server 2016 machine (or equivalent).

* Type „netsh winsock get config” to retrieve the current Windows Socket settings.

• Check the event logs:

* Log in to the domain controller using the administrator account.

* Check the event logs for any error messages related to DNS, network connectivity, or Windows installation.

Resolution

• Resolve the issue: If troubleshooting steps resolve the problem, confirm that the solution was effective by reinstalling Windows on a different device on the educational network.

• Document the solution: Record the steps taken and the resolution achieved in case of future reference or support requests.

By following these steps and troubleshooting methods, you should be able to identify and resolve common issues related to installing Windows on an educational network.